Privacy Policy

Data Controller

Twistedthreads

Collected Personal Data

Personal Data Collected

TwistedThreads may collect the following personal information from customers:

Full name
Email address
Phone number (if provided)
Billing address
Shipping address
Payment information (processed securely through third-party payment providers such as Stripe or PayPal — we do not store full card details)
Order history and purchase details
Customer support messages or inquiries
Any information voluntarily submitted for custom orders (such as uploaded designs, logos, or text)

Purpose of collecting data

Purpose of Collecting Personal Data

TwistedThreads collects personal data for the following purposes:

To process and fulfill customer orders
To ship products and provide delivery updates
To communicate with customers regarding their orders
To provide customer support and respond to inquiries
To process payments securely through third-party payment providers
To manage returns, refunds, and exchanges when necessary
To improve our products, services, and website experience
To send important updates related to purchases or policy changes
(Optional) To send promotional emails or marketing offers if the customer opts in